Billing Statement Generation
My Role: Visual & Front-end Design
Hypothesis
We currently use a 3rd-party production company to generate paper bills for residents who are set up with our Utility Billing program. We feel that these billing statements are a good way to promote online payments and increase utilization, but we have limited control over the design. By generating these bills in-house, we will have more control over customization and will be able to focus on delivering a competitive feature.
Solution
- Redesign bill to reflect brand and offer a modern design
- Develop html-based document for in-house production and creation of billing statements
- Drive online engagement
- Offer competitor differentiator with chart/graph insights
Process
I met with the product manager and other stakeholders to discuss the project goals and objectives. We conducted case studies from current clients to gain insight on wanted features as well as a competitive audit of companies in the billing industry. I collaborated with developers to create a new, stylized html-based document that needs to be dynamic, and also fit within a specific container that adheres to print specs. I created mockups for 4 separate use cases that will dynamically be selected depending on the users’ account.
Result
This project was a challenge to build as it has unique parameters and we built it from scratch. While we do not have a definitive way to measure, we believe that these bills have contributed along with other enhancements to the ~54% growth of our utilization rate in the past year.